US Bankcard Services Industry Blog

Tuesday, June 1, 2010

Issuer Chargeback

Did you know that an issuing bank can also initiate a chargeback? Even if the cardholder or the merchant see’s nothing wrong with a transaction, a card issuer can charge it back if there are parameters it does not meet at their level. This can be a question regarding the amount, the card type or even electronic data collected at the time of the purchase. Talk to your processor immediately if you do not understand the reason behind any retrieval notification you may receive.